|
PROCESS |
DEFINITION |
UNIT |
STD |
|
Issuing of building permits |
Time between an application lodging and issuance |
weeks |
6 |
|
Inspections |
Time between inspection request and actual inspection |
Days |
1 |
Response to Emegencies
|
No. |
Process |
Definition |
Unit |
Std |
||
|
1 |
|
|
Day |
1 |
||
|
2 |
Blockage removal |
|
Hrs |
7 |
Permits & Licenses
|
No. |
Process |
Definition |
Unit |
Std |
||
|
1 |
|
|
Weeks |
6 |
||
|
2 |
Residential Permits (Delegated Powers) |
Time between an application lodging and issuance |
days |
7 |
||
|
3 |
Inspections |
Time between inspection request and actual inspection |
days |
1 |
||
|
4 |
Occupation Permits Issuance |
The time between final inspection request and issuance |
days |
1 |
Payments & Procurement
|
No. |
Process |
Definition |
Unit |
Std |
||
|
1 |
|
|
days |
10 |
||
|
2 |
The payment of casual labourers |
Time a casual labourer completes task and time payment is ready for collection |
days |
2 |
||
|
3 |
Tendering for development projects |
Time it takes from tender documentation to award |
days |
13 |
General Maintenance
|
No. |
Process |
Definition |
Unit |
Std |
||
|
1 |
|
|
Schedule Adherence |
100% |
||
|
2 |
Maintenance of recreational facilities |
|
days |
5 |
