SOWA TOWN COUNCIL

DEBEE GOREE / MOGOBE WA LETSWAI

PROCESS

DEFINITION

UNIT

STD

Issuing of building permits

Time between an application lodging and issuance

weeks

6

Inspections

Time between inspection request and actual inspection

Days

1

Response to Emegencies

No.

Process

Definition

Unit

Std

1

Buildings maintenance

Time between request is received and that the repair work is completed

Day

1

2

Blockage removal

The time between reporting and service provided

Hrs

7

Permits & Licenses

No.

Process

Definition

Unit

Std

1

Issuance of building permits (TCBP)

Time between an application lodging and issuance

Weeks

6

2

Residential Permits (Delegated Powers)

Time between an application lodging and issuance

days

7

3

Inspections

Time between inspection request and actual inspection

days

1

4

Occupation Permits Issuance

The time between final inspection request and issuance

days

1

Payments & Procurement

No.

Process

Definition

Unit

Std

1

The payment of invoices or claims

Time a customer hands in a complete invoice/claim and the time the cheque is ready for collection

days

10

2

The payment of casual labourers

Time a casual labourer completes task and time payment is ready for collection

days

2

3

Tendering for development projects

Time it takes from tender documentation to award

days

13


General Maintenance

No.

Process

Definition

Unit

Std

1

Routine maintenance

Periodic maintenance of facilities according to schedule

Schedule Adherence

100%

2

Maintenance of recreational facilities

Frequency of maintaining a facility since the last maintenance

days

5