|
PROCESS |
DEFINITION |
UNIT |
STD |
|
Street lights maintenance |
Time between report of malfunctioning lights and time attended |
Hours |
24 |
|
Roads maintenance |
Time taken between receipt of report or identification of defects on roads and time attended |
Days |
5 |
|
Inspections |
Time between inspections request and actual inspection |
Days |
1 |
|
De-bushing (open spaces and pedestrian walk-ways) |
Frequency of de-bushing open spaces and pedestrian walk-ways once annual schedule of works is approved |
months |
6 |
|
De-bushing (roads reserves and non designated open spaces) |
Maximum allowable height of grass road reserves and non designated open spaces |
Cm |
30 |
|
Routine maintenance |
Periodic maintenance of facilities according to schedule |
|
Process |
Definition |
Unit |
STD
|
|
Minor Service |
Time between a minor service and receiving a job card when the vehicle is ready
|
Hours |
4 for LDV 6 for HDV
|
|
Major Service |
Time between a minor service and receiving a job card when the vehicle is ready |
Days |
1 for LDV 6 for HDV |
|
Minor Service |
Time between a minor service and receiving a job card when the vehicle is ready |
Days |
4 for LDV 6 for HDV |
|
Major Service |
Time between a minor service and receiving a job card when the vehicle is ready |
Days |
1 for LDV 6 for HDV |
|
Minor Repairs |
Time between a minor service and receiving a job card when the vehicle is ready |
Days |
2 for LDV 3 for HDV |
|
Major Repairs |
Time taken from submission of a repair report till the vehicle is released to user department |
Days |
Determined by each LA after an assessment of extent of repair |
