SOWA TOWN COUNCIL

DEBEE GOREE / MOGOBE WA LETSWAI

PROCESS

DEFINITION

UNIT

STD

Street lights maintenance

Time between report of malfunctioning lights and time attended

Hours

24

Roads maintenance

Time taken between receipt of report or identification of defects on roads and time attended

Days

5

Inspections

Time between inspections request and actual inspection

Days

1

De-bushing (open spaces and pedestrian walk-ways)

Frequency of de-bushing open spaces and pedestrian walk-ways once annual schedule of works is approved

months

6

De-bushing (roads reserves and non designated open spaces)

Maximum allowable height of grass road reserves and non designated open spaces

Cm

30

Routine maintenance

Periodic maintenance of facilities according to schedule

   

 

Process     

Definition

Unit

STD

Minor Service

Time between a minor service and receiving a job card when the vehicle is ready

Hours

4 for LDV

6 for HDV

Major Service

Time between a minor service and receiving a job card when the vehicle is ready

Days

1 for LDV

6 for HDV

Minor Service

Time between a minor service and receiving a job card when the vehicle is ready

Days

4 for LDV

6 for HDV

Major Service

Time between a minor service and receiving a job card when the vehicle is ready

Days

1 for LDV

6 for HDV

Minor Repairs

Time between a minor service and receiving a job card when the vehicle is ready

Days

2 for LDV

3 for HDV

Major Repairs

Time taken from submission of a repair report till the vehicle is released to user department

Days

Determined by each LA after an assessment of extent of repair