SOWA TOWN COUNCIL

DEBEE GOREE / MOGOBE WA LETSWAI

HR AND ADMINISTRATION

PROCESS

DEFINITION

UNIT

STD

Recruitment (Permanent & Pensionable)

Difference between declaration of vacancy and filling post

Weeks- Planned

Weeks- Unplanned

1

7

Recruitment (Industrial staff)

Difference between declaration of vacancy and filling of post

Days

18

Filling of vacant post

Time between advertising to appointment

Months

2

Declaration of vacant post

Time between post becomes vacant and declaration vacancy

Days

7

Terminal Benefits Processing (Industrial staff)

Time an employee submits notice of retirement or termination and payment is ready for collection

Weeks

2

Terminal Benefits Processing upon death

Time beneficiary submits death certificate and payment ready for collection

Days

5

Terminal benefits processing (P&P)

Time an employee submits notice of retirement or termination and payment is ready for collection

Months

3

 

LEGAL SERVICES BYE LAW

PROCESS

DEFINITION

UNIT

STD

Nuisance response time

Time taken between receiving a complaint and time action is taken

Hours

2

 

RECORDING UNIT

PROCESS

DEFINITION

UNIT

STD

Recording information of council proceedings

Time taken between recording information during proceedings and filling it

Days

1

Editing, adoption & filling of minutes

Time taken between editing & filling

Hours

2

Documenting council resolutions

Time taken between action by different offices or department

Days

1

 

Time an employee submits notice of retirement or termination and payment is ready for collection